1 General Provisions
These Terms of Use govern the use of airport transfer and chauffeur-driven vehicle services provided by BİMİNTO TURİZM TAŞIMACILIK VE YAZILIM SANAYİ TİCARET LİMİTED ŞİRKETİ (TRANSFEROUR) (“BiMiNTO”, “Company”, “We”). By using our website, mobile application, or benefiting from our services, you are deemed to have accepted these terms.
2 Our Services
As TRANSFEROUR, we provide the following services:
Airport transfer services
City transfer services
Hourly chauffeur-driven vehicle rental
Private transfer services
Corporate transfer solutions
3 Reservation and Payment
3,1 Reservation
Reservations can be made via our website, phone, or WhatsApp. You are responsible for providing accurate and up-to-date information during the reservation process. By making a reservation through the website, phone, email, or other communication channels, the customer is deemed to have accepted these terms. The reservation becomes final once full payment is completed.
3,2 Payment
Payment can be made online during reservation or in cash/card after the service. Prices are calculated based on the amount stated at the time of reservation. Additional charges may apply due to special circumstances (traffic, weather conditions, etc.).
3,3 Cancellation and Changes
The customer has the right to cancel free of charge within 24 (twenty-four) hours after completing the reservation, regardless of the transfer date.
Cancellations made within this period will be refunded via the same payment method.
After the 24-hour free cancellation period has expired:
Cancellation requests
Date or time changes
Service withdrawal
will not be refunded. The customer declares that they have been informed of and accepted this condition.
NO-SHOW
No refunds will be made if the service cannot be provided due to:
The customer not being ready at the specified date and time
Inability to reach the customer
Incorrect or incomplete information provided by the customer
REFUND PROCESS
Approved refunds will be processed:
Within 7–14 business days
Using the original payment method
TRANSFEROUR is not responsible for delays caused by banks.
4, User Responsibilities
Users must comply with the following rules:
Provide accurate and up-to-date information
Update reservation details on time
Behave respectfully towards drivers and other passengers
Do not smoke or use prohibited substances in vehicles
Avoid actions that may harm the environment or others
Do not use the website or application for illegal purposes
5, Pricing
Service prices are determined based on route, distance, vehicle type, and travel time. Prices stated during reservation apply and include taxes.
6, Service Guarantee
TRANSFEROUR strives to provide services at the agreed time and location. However, delays may occur due to uncontrollable circumstances such as traffic, weather conditions, or natural disasters. Customers will be informed in such cases.
7, Limitation of Liability
TRANSFEROUR shall not be held liable for:
Force majeure events (natural disasters, weather, traffic)
Damages caused by passengers
Errors in reservation information
Issues caused by third parties
8, Privacy
For details on the protection of personal data, please review our Privacy Policy and KVKK Information Notice.
9, Intellectual Property
All content on our website and application is the intellectual property of TRANSFEROUR. Unauthorized use, copying, or distribution is prohibited.
10, Amendments
TRANSFEROUR reserves the right to amend these Terms of Use at any time. Changes become effective upon publication on the website.
11, Contact
Email: info@transferour.com
Phone: +90 530 542 00 48
Address: Terzialiler Mah. Cumhuriyet Cad. No:87 Ortaca/Muğla, Turkey
12, Effective Date
By completing a reservation, the customer declares that they have read, understood, and accepted this Cancellation and Refund Agreement. Turkish law applies, and Muğla Courts and Enforcement Offices have jurisdiction.
